FREQUENTLY ASKED QUESTIONS

How do I care for my INDYGENA garment?

Quality materials have been carefully chosen by our design team. It is very important for the customer to follow the instructions on the care label located inside the garment to maintain its good look and functionality.

Do you have a warranty on your products?

INDYGENA products are developed and manufactured with the utmost attention and quality materials, allowing us to guarantee their performance and durability. INDYGENA products are guaranteed against manufacturer’s or material defects for one year.

LIFETIME WARRANTY:

  • Zippers

NOt COVERED BY WARRANTY:

Accident, misused or neglect of the products such as:

  • Cuts, scratches, etc.

  • Overexposure to extreme heat or burns

  • Anything not listed will be solely determined by INDYGENA.

How do I return a product?

Click here to contact us

If you are not completely satisfied with your INDYGENA product, you can exchange or return the item within 30 days following your purchase.

  • Product must be returned in unused and original condition with hangtag.

  • RA # must be requested before returning the products.

  • The following information must be sent at returns@indygena.com along with RA# request: name, phone number and address, reason and/or clear picture of the defective product, season of purchase, item number or name, size and color. Proof of purchase is required if item was bought online.

  • Once your inquiry will be reviewed, RA# will be submitted and product may be returned for exchange or repair.

  • Store exchange and return policy applies when INDYGENA products are purchased in stores.

How should I proceed to select the right size?

You may refer to our size guide.

Where can I find your product besides online?

Find a retailer near you.

Are INDYGENA outerwear jackets waterproof?

Most of our outerwear are waterproof. Please refer to garment description online.

Where are your products made?

All our products are designed and developed in Montreal, Canada and manufactured in Asia.

How quickly will my order be shipped and what are the payment modes?

Please allow up to 48 hours for processing and verification. All orders are shipped on business days. We do not ship on the weekend. A shipping confirmation will be emailed at the time of shipment with shipping confirmation number and tracking information.

Here are the shipping options that are available:

STANDARD USA:

Flat rate: $9.00 CAD per order.

XPRESS:

Flat rate: $25.00 CAD per order +5$ per extra item

Credit cards - VISA & Mastercard

Global Payments Inc. - Secure eCommerce, your transaction will be done in a PCI-certified environment.

Where do you ship from?

Parcel will be shipped from Champlain, NY.

Why don’t you offer Saturday or Sunday delivery?

We currently do not offer Saturday delivery and Sunday delivery as this option is not offered by our carrier.

How do I become a INDYGENA retailer?

Email your name, phone number, store name and address to info@indygena.com

Are your products sustainable?

At INDYGENA our values are at the center of all our decisions. We strive to improve our business practices by making responsible choices. We are continuously seeking for solutions that will minimize our footprint and have a positive impact on all our partners, peers and customers. We are at the starting point of sustainable measures we wish to take.

Honest purpose. Modern Design. We are INDYGENA.

What are you terms and conditions?

This document sets out the terms of use of this site. Any user is deemed to have read and accepted these conditions and undertakes to respect this fact.

  • Integrity & Information Accuracy - We strive to provide complete, accurate and current information on our website. By cons, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information without notice.

  • Copyright - We own the entire contents of this web site, whether in written, visual, audio or otherwise. It is illegal to reproduce, modify, upload, publish, copy, display, share, or otherwise distribute all or part of this content.

  • Trademarks - We reserve all rights with respect to any trademark holders and which we make use. It is illegal to reproduce, modify, upload, publish, copy, display, share, or otherwise distribute any such mark.